We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some items may have longer processing time for various reasons including, for example, being in different warehouses.

Your order may also be divided into two or more packages if the total combined weight exceeds the weight limits of couriers.

If your order is divided into multiple packages, you will be able to see the estimated delivery times and individual tracking numbers for each package in separate tabs on your order's tracking page.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product stock location, size, weight, ect, please go to Logistics Tracking section to see exact shipping.

1. please check your Junk folder as it might be waiting for you there.
2. please check if the email you put in our website is right to receive order confirmation.
3. Please enter a valid email when you register and verify your email address for order confirmation, shipping notification, emergency contact, etc.
4. if you find wrong email was filled, please contact us to correct it in our system.

Usually your order will be into our order system within 1 minute, so you can not change it by edit order, but you can change it in your address book to ensure future order address is right.

If your order was not shipped, please CONTACT US to provide right address, but if shipped, you can try to contact local shipping service for help.

There are 2 reasons why an order might not appear in your Order List.

1. The payment system encountered an error when you placed the order(failed order);
2. You placed your order as guest (without logging in to a Kentfaith account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then CONTACT US by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.

Dear K&F customer, When you use "Boleto" to complete your payment, this payment channel usually takes about 1-3 business days to transfer the amount to our website and account. After the system receives the amount in a few days, the order will be displayed on the website. At that time, we will process your order as soon as possible.

Cancellations can be processed for any order as long as they have not been shipped. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered. otherwise, is too late to cancel it once shipped out.

Dear K&F customer, 1-2 days after you place the order. We need to pack your purchased products. After packing, we will hand it over to the logistics company to start shipping.

Dear K&F customer, Please provide our customer service staff with the model of the product you want to replace and your order number within 2 days. We will replace it for you. but if it has been shipped out, we can not change it anymore. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered.