There are 2 reasons why an order might not appear in your Order List.

1. The payment system encountered an error when you placed the order(failed order);
2. You placed your order as guest (without logging in to a Kentfaith account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then CONTACT US by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.

1. If there is ever any more than a slight amount of rotational play, you may want to try tightening the lens mount adapter so it will hold the lens tighter to the mount. There are 3 flanges in the middle of the adapter (what the lens locks onto) that are split open slightly, this gap is what gives the tension that holds the lens tight to the body. Over time and with use these gaps decrease in size, no longer pulling the lens tight to the adapter, which allows the lens to move inside the mount more than it should.
2. To tighten the fit, get a slim metal object (a #1.5 or #2.0 small flat eyeglass screwdriver is ideal) and insert it into the slit to open it up just a little bit (see images below, make sure to do it to all 3 evenly). The more you open the gap, the tighter the lens will be to the adapter; too much and the lens will have a hard time mounting so make sure to do it just a little bit at a time to all 3 flanges evenly, it doesn’t take much at all to get a tight fit.Note: please do not use too much strength, or the shrapnel will be damaged.