My 14 year old finds this drone to be extremely easy to fly and he is right, as I also found it super easy to figure out the flight controls and fly. It is very responsive and the risk of crashing is almost zero. All the extra features work really well and are easy to use. The only feature that my son doesn't like is the "low battery auto return to go back home." The problem is that the drone wants to return where it took off from without warning when the battery gets into the yellow zone, not where the person with the controller is. For example, if you take off and then have the drone follow you down the street, it will, but once the battery is low, it will return to where it took off, even if the operator is no where near there. It is hard, if not impossible, to override the return to home feature, meaning you have to land it before it gets at risk of deciding on it's own it needs to return. Another problem is that the drone has a limit for how far it can go from where it took off, which sounds good, but my son wishes that the drone radius was from the remote, and not from where it took off. That way he could have the drone follow him while moving a distance away from the original take off spot. This drone goes amazingly high and has captured some beautiful photos and views. The customer service is by far absolutely outstanding and responsive. Any time we had questions or issues, they responded overnight and went way above and beyond expectations to help us. The drone itself is likely a four star because of the issues mentioned above, but the customer service bumps the rating to more than a five star. Customer service can't be complimented enough! They were simply awesome!!!