I don't generally review very much. However I will make an exception for this product. This baby monitor was one of the less expensive ones and it has some great features like room temperature and the ability to play Lullabies that led me to purchase it. I bought it in April and unfortunately in June something happened to the charging port that led to its failure. It just wouldn't stay on unless I was wiggling the cord. Not necessarily reflective on the monitor, these type of issues can happen in anything regardless of the price. What stood out to me, and what led me to leave this review was the customer service. I wrote to the seller and explained what was going on. There was no fuss, no trying to get out of responsibility. No issues whatsoever. I was simply told we apologize we're sending you a new one. That to me was amazing and something I greatly appreciate. I would definitely recommend purchasing this baby monitor. The quality of the picture is excellent and it works well and it is always good to know that if something does fail you are buying it from people that will stand behind their product.