I originally purchased my isteady x direct from hohem and loved using it for a few months but today On 23 August 2020 I powered up my iSteady-X gimbal it was working normally. Then I connected to the home application as usual still everything okay. Then I got a pop-up message to update my firmware. As suggested, I pressed continue. Next, the gimbal completely stopped working and is now WORTHLESS. There is no way to connect to the app and it will not function in any way.** Review Update** it took me a while but after not getting a response from the company I attempted to self troubleshoot... I deleted and reinstalled the app then un-paired and re-paired the app on Bluetooth a few times on my galaxy s9+.after turning everything off and restarting I was able to establish a connection. (no other Bluetooth connection can be in use!) I was able to receive the pop up for a firmware update again this time which was not showing the other times. I restarted the update and upon completion, the gimbal began to work again. It is important to disable the lock screen and watch that the update completes itself. This may have been the problem although I did not notice the first two times It asked me to update.